At Style Step Shop, we understand that the journey of your premium footwear should be as comfortable as wearing it. That’s why we’ve designed a delivery service that matches our commitment to quality and customer satisfaction.
Our Delivery Promise
From our Philadelphia headquarters to your doorstep worldwide*, we ensure your carefully crafted footwear arrives with the same care we put into selecting every material and designing every footbed.
*Currently unavailable in some remote areas and parts of Asia
Shipping Options
1. Standard Shipping
For those who can’t wait to experience their new premium footwear:
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Cost: $12.95 USD
- Tracking: Full tracking included
Ideal for: Customers who want reliable tracking and faster delivery for their quality footwear investment.
2. Free Shipping
Because we believe comfort should be accessible:
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Cost: Free on orders over $50
- Tracking: Basic tracking available
Perfect for: Family orders (combine kids’ sandals with dad’s boots and mom’s clogs!) or when stocking up on our signature arch supports and insoles.
Order Processing
Every pair of shoes at Style Step Shop is prepared with care:
- Processing Time: 1-2 business days
- Quality Check: Each item undergoes final inspection before dispatch
- Dispatch Notification: You’ll receive an email with tracking details
International Considerations
As a global brand serving discerning customers worldwide, please note:
- Customs fees may apply depending on your country’s regulations
- Delivery times may vary during holiday seasons
- All packages include the necessary commercial invoices
Frequently Asked Questions
Can I track my order?
Absolutely! Standard shipping includes detailed tracking, while free shipping offers basic tracking. You’ll receive all tracking information via email once your order is dispatched from our Philadelphia warehouse.
Do you offer expedited shipping?
Currently, we focus on providing reliable standard and free shipping options to maintain our commitment to fair pricing. Our premium materials and orthopedic technology are worth the short wait!
What if my package is delayed?
While rare, delays can occur with international shipping. If your package hasn’t arrived within 5 business days of the estimated delivery window, please contact our customer service at [email protected] for assistance.
Returns Made Easy
Not completely satisfied with your purchase? We offer a 15-day return policy from the date of delivery. Please visit our Returns page for details on how to return items for exchange or refund.
Ready to Step Into Comfort?
Now that you understand our delivery process, why not explore our collections of premium footwear for the whole family? From our orthopedic-approved arch supports to stylish clogs and durable boots, your perfect pair is waiting to begin its journey to you.
Style Step Shop – Where Every Step Combines Timeless Design with Unparalleled Comfort